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We are sorry. We are currently unable to process your request online. Please call us at 1-800-622-6317.
Please enter a valid zip code.
Please enter a valid passport card number.
Please enter a valid offer code.

FREQUENTLY ASKED QUESTIONS

 Have a specific question or need further details not displayed here? Please utilize our Online Contact Form.

No.

No.

Not at our Retail outlets. However, the minimum requirement for game download is set to $5.00

Yes, if requested that way.

No.

No.

You can check your balance at any Players Club or at any electronic game.

Simply present your WinStar Club Passport Card and ID to the cashier at the time of payment.

Yes, along with your valid ID.

Yes. However, we do require proof of ID at the time of each transaction. If you lose your card, please contact a Players Club desk immediately.

Any Players Club desk can issue you a new one.

Yes, your balance is associated to your account number and not your card.

Comps are issued through the Host or Players Club desks. Passport Rewards is the balance displayed at the game available on your account. Passport Rewards are non-cashable, non-transferrable Rewards. They consist of Rewards earned through game play and/or direct marketing offers.

Yes.

Passport Rewards are redeemable at:
o Any Food outlet
o Golf Course for Tee Times & Pro Shop
o Gift Shops: Le Fleur, Cloverleaf and Essentials
o Spa Habitat (Purchases of any Product or Service
o The Grill Winning Picks, Aces Lounge (Orders not including Alcohol).

No, they are your Rewards valid for you anytime.

They remain as part of your account balance until you have 365 consecutive days with no rated play activity.

All Rewards must be redeemed in person with a valid ID. For the privacy and security of our guests, we only allow the patron whose name is on the account to access the account.

*Funds cannot be used to purchase alcohol or tobacco products at any location.

*Funds cannot be used for gratuity at any location.

*Funds cannot be used at the Legend’s Grill located at the golf course

*Funds cannot be used for beverages (Both alcohol & non beverages) purchased while on the golf course.

Currently, the Global Event Center and Poker Room are the only smoke-free areas at WinStar World Casino.

With the exception of disability assistance pets such as seeing-eye dogs, pets are not allowed at WinStar World Casino for the safety of other patrons.

We're sorry! At this time we do not offer transportation to or from this location. Please use our contact us page to request updated information on our shuttle routes and schedules.

We offer exciting packages and specials to our valued Player's Club patrons. Are you ready to take advantage of a world full of rewards? Please visit our Players Club section.

WinStar World Casino is an Americans with Disability Act compliant establishment and our patron's comfort is of top priority. To ensure a safe and inviting gaming floor, wheelchairs are readily available for check out in our valet area.

We have full bar capabilities throughout our gaming floor with a wide variety of adult beverages.

WinStar World Casino is open to the public at no charge 24 hours a day for you to enjoy 500,000 square feet of pure gaming excitement and a whole new world of winning! So what are you waiting for?

Players Club Members who qualify through their play receive monthly mailers and special offers. If you would like to receive exclusive offers, visit our Players Club section and JOIN US TODAY!

Due to State and Federal Gaming Regulations, you must be at least 18 years old to enjoy any of the casino games. If you do not meet the minimum required age, you are still able to enjoy any of our amazing restaurants and our Global Event Center, if accompanied by an adult.

We currently have Bingo bus coordinators serving the following Texas areas: Fort Worth, Houston, McAllen, Laredo, San Angelo and San Antonio. Please contact the Bus Department for bingo coordinator information. 1-800-622-6317 ext. 20234 or email tina.harris@chickasaw.net

Our address is:
WinStar World Casino
Exit 1, I-35 North
Thackerville OK, 73459

WinStar World Casino officials receive numerous media requests each month. Whether it’s a story about the casino’s continued economic impact or a feature on one of the artists performing inside the Global Event Center, we want to ensure members of the media get all the information needed in the most efficient manner possible. Listed below is contact information for Koch Communications, our public relations firm that oversees media relations for the casino. Someone with the firm will contact you in a timely manner and assist with your media/interview requests.

Koch Communications
330 NW 10th, Suite 200
info@kochcomm.com
(405) 418-4433

We are always bringing new exciting games to you. Please visit our gaming section for information on games currently available. If you have questions regarding a specific game, please visit our contact us page and we will happily answer your gaming questions.

You can view our Players Club page and login using your Players Club login information to access Win/Loss statements.

To maintain our World of excitement, we are constantly developing new games and promotions. For more information please visit our gaming section or contact us page to request specific rules and regulation on your game or promotion of choice.

In order to collect a jackpot payout, you must present a valid Government issued photo ID, such as a driver's license, passport, military ID or alien registration.

Payouts for any jackpot up to $20,000 are handled through our gaming floor Hosts and paid immediately. If your jackpot exceeds $20,000, you will receive the remaining portion of your winnings in the form of a check within 7 to 10 business days.

Yes, all promotions require you to be a WinStar Club Passport Card member.

No, you do not have to use your Passport Card when playing in the EG Tournaments.

Yes, all promotions require you to be present to win.

The benefits of your WinStar Club Passport Card account extend to promotional mailings, direct mail and email offers, based on your level of play, as well as discounted or complimentary rooms. Use your card every time you play to enjoy maximum rewards.

Our standing promotions, Guys Night and Ladies Night is from 6pm to 11pm. Our special promotions vary; special promotions can last as long as 8 weeks.

No, there is not a limit on entries.

Earn points by using your WinStar Club Passport Card whenever you play any Electronic Game. Earning points will allow you to earn entries into our promotions. WinStar World Casino Rewards are quick, easy and accumulate quickly!

Senior Breakfast is located in the Gran Via Buffet. Gran Via buffet is located in the Madrid Gaming Plaza.

Here at Winstar World Casino, we have excellent choices in dining. If you would like to make a reservation, you may do so in person. We are also working hard to provide our customers with new options including an online reservation capability in the near future.
Bon Appétit!

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